Privacy policy

At Flora Lux, accessible from https://floralux.in, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect
We collect personal and non-personal information that you voluntarily provide to us when you:

Place an order

Register on our website

Subscribe to our newsletter

Contact customer support

Personal Information may include:

Name

Email address

Phone number

Billing and shipping address

Payment details (processed securely via third-party gateways)

Non-Personal Information may include:

IP address

Browser type

Device information

Pages visited and interaction data

2. How We Use Your Information
We use the information we collect to:

Process and fulfill orders

Provide customer service and support

Send order updates and promotional emails (if subscribed)

Improve our website performance and user experience

Prevent fraudulent transactions and ensure security

3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:

Trusted third-party service providers (e.g., payment gateways, logistics partners)

Legal authorities if required under applicable law

In case of business transfer or acquisition

All third parties are contractually obligated to protect your data.

4. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, or as required by law.

5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can modify your browser settings to decline cookies, though some features of the site may not function properly.

6. Your Rights
You have the right to:

Access, update, or delete your personal data

Withdraw consent to marketing communications

File a complaint with a data protection authority if you believe your rights are violated

To exercise these rights, please contact us at sales@floralux.in.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will delete it promptly.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:

Email: sales@floralux.in
Address:
01 Flora Lux, Flora Lux, Opp. Union Bank, Wilson Garden Road,
No. 464, 13th Cross, Near 10th Main,
Bengaluru, Bengaluru Urban,
Karnataka, 560027, India